Refund policy

RETURNS AND REFUNDS

We hope you love your order from The Nerdsmith. If you change your mind, you must contact us using the contact form on our website within 14 days of receiving your order.

After notifying us, you have a further 14 days to return the item.

RETURN CONDITIONS

Items should be returned in their original condition and packaging. You may inspect an item as you would in a shop, but we may reduce the refund if it has been handled beyond what is reasonably necessary or has been damaged after delivery.

HOW TO MAKE A RETURN

Use the contact form on our website and include your order number and the item you wish to return. We will provide return instructions.

We will provide the return address after you contact us. Do not send returns without first receiving return instructions.

Please obtain proof of postage and retain it until your refund has been completed.

RETURN POSTAGE

Customers are responsible for return postage costs when returning an unwanted item or cancelling an order after it has been dispatched.

If an item is faulty, damaged on arrival or incorrectly supplied, please contact us at the contact form on our website. Where appropriate, The Nerdsmith will cover reasonable return postage costs.

REFUNDS

Approved refunds will be issued to the original payment method. Refunds will be processed within 14 days of receiving the returned item or receiving evidence that it has been sent back, whichever applies.

Any standard delivery charge paid when ordering will also be refunded where required by law. Additional delivery charges for an upgraded service are not refundable beyond the cost of standard delivery.

Please allow additional time for your bank or payment provider to process the refund.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please inspect your order when it arrives. If an item is damaged, faulty or incorrect, use the contact form on our website as soon as possible with your order number and photographs where helpful.

CANCELLATIONS

If you wish to cancel before dispatch, contact us as soon as possible. If the order has already been dispatched, it must be returned using the process above.

This policy does not affect your statutory rights.